Conditions of Use
Welcome to the Indish website conditions for use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these conditions please contact us by e-mail, or call us on 02083401188.
Access
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
Registration
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or calling us on 02083401188
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Purchase of products
Description of products
Each Product purchased is sold subject to its Product Description.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
All measurements are given in centimetres and are taken from the maximum points of measurement unless otherwise stated.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
We will send to you an order acknowledgement email detailing the products you have ordered and whether they are held in stock or are required to be ordered and likely despatch date.
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below.
Non acceptance of an order may take place in the following circumstances :
* The product you ordered being unavailable from stock.
* Our inability to obtain authorisation for your payment.
* The identification of a pricing or product description error.
* You not meeting the eligibility to order criteria set out in the main Conditions of Use.
The contract will be concluded in English.
Shipping & Returns
Our standard delivery charge is £6.95 per order on all orders to mainland UK addresses. PLEASE NOTE THAT WE CURRENTLY DO NOT SHIP OUTSIDE THE UK.
Please see delivery notice on the product page to give you an idea of delivery times.
For out of stock items we will advise you by e-mail on the progress of your order and the likely delivery date.
All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Any items not received must be advised within 14 days of the despatch confirmation e-mail in order that this can be investigated. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or if incorrect address details have been supplied..
Delivery will take place during normal business hours Monday to Friday.
Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.
Returns/Refunds
Unwanted Items
We guarantee your satisfaction and all products come with a 14-day no quibble guarantee. This excludes furniture and lighting items which are special order ie:ordered for a particular customer and are not held in stock.
If you wish to exercise the 14-day returns option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.
We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Postage costs will not be refunded. We heavily subsidise postage costs and we reserve the right to withhold the full postage cost of sending out and the cost of collecting any items. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.
We will only refund the card from which the original payment was made.
Refunds cannot be given on unwanted bespoke items i.e. upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering.
Damaged Items
Damaged or missing items (i.e. not enclosed within the delivery) must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. If a box looks damaged do not sign for the goods without checking the product. If the product is damaged you may refuse to accept it. If the driver is in a real hurry you can sign for the goods but write clearly on the slip that the goods have not been checked. If on opening the package the goods are damaged, please phone us immediately on 020 83401188. Goods rarely arrive damaged but speedy action helps all parties to sort the problem out without delay.We will respond and advise what course of action must be taken in these circumstances.
Questions regarding this Policy should be directed to us at :
Indish Interiors Limited
16 Broadway Parade
London N8 9DE
United Kingdom
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
* Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information
* Be over 18 years of age * Possess a valid credit or debit card issued by a bank acceptable to us
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Payment
All prices are stated in £ sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out below. Orders shipped outside the European Union are exclusive of VAT and it is the responsibility of the customer to deal with any taxation issues.
Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to despatch of orders.
We accept the following payment methods:
Or you may contact us by phone after checkout to arrange payment by Credit Card if you prefer.
You must confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All card payments incur a 2.5% fee included in the cost of your purchase. The total amount you pay is the same regardless of the payment method.
All items remain the property of INDISH INTERIORS Limited until paid for in full.