Our standard delivery charge is £6.95 per order (some items have free p&p) on orders to mainland UK addresses. So whether you order one item or ten you still only pay £6.95.
PLEASE NOTE THAT WE CURRENTLY DO NOT SHIP OUTSIDE THE UK.
Please see delivery notice on the product page to give you an idea of delivery times.
For out of stock items we will advise you by e-mail on the progress of your order and the likely delivery date.
All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Any items not received must be advised within 14 calendar days of the despatch confirmation e-mail in order that this can be investigated. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or if incorrect address details have been supplied..
Delivery will take place during normal business hours Monday to Friday.
Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.
We guarantee your satisfaction and all products come with a 14-day no quibble guarantee. This excludes furniture and lighting items which are special orders ie:ordered for a particular customer and are not held in stock.
If you wish to exercise the 14-day returns option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.
We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Postage costs will not be refunded. We heavily subsidise postage costs and we reserve the right to withhold the full postage cost of sending out and the cost of collecting any items. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.
We will only refund the card from which the original payment was made.
Refunds cannot be given on unwanted bespoke items i.e. upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering.
Damaged or missing items (i.e. not enclosed within the delivery) must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. If a box looks damaged do not sign for the goods without checking the product. If the product is damaged you may refuse to accept it. If the driver is in a real hurry you can sign for the goods but write clearly on the slip that the goods have not been checked. If on opening the package the goods are damaged, please phone us immediately on 020 83401188. Goods rarely arrive damaged but speedy action helps all parties to sort the problem out without delay.We will respond and advise what course of action must be taken in these circumstances.
Questions regarding this Policy should be directed to us at :
Indish Interiors Limited
16 Broadway Parade
London N8 9DE